jntwin Platform Privacy Notice

This page describes what we collect when you use jntwin and how we keep that data protected. We at jntwin take your privacy seriously. When you create an account, place bets on Liga 1 or Piala AFF markets, play our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), access slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or use esports markets (Mobile Legends, Free Fire, PUBG Mobile), you share certain information with us. This notice sets out our commitments regarding that information.

We collect data to operate jntwin securely, process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), verify your identity, and comply with legal obligations. We do not sell your data to third parties. We share information only with payment processors, fraud-prevention vendors, and legal authorities where required by law. Our servers may sit outside your jurisdiction; we apply the same security standards regardless of location.

Your privacy rights include access to your data, correction of inaccuracies, and deletion requests subject to legal retention requirements. We respond to such requests within 30 days. If you have concerns about how we handle your information, contact our support team via the jntwin app or email the address listed at the end of this notice.

What data we collect on jntwin

We collect information you provide directly: your name, email address, phone number, date of birth, and identity document details (passport, national ID, or driver's licence). We require this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. If you deposit via DANA, e-wallet, mobile banking, or local payment, we also record your payment account identifier and transaction history.

We collect information automatically when you use jntwin. This includes your IP address, device type (Android or iOS), browser version, operating system, and the pages you visit. We use cookies and similar tracking technologies to remember your login state, store your language preference, and track your navigation patterns across our sportsbook (football markets, badminton, MotoGP), live-dealer tables, and slot games. Cookies persist for up to 12 months unless you clear them manually.

Identity data

Name, email, phone, date of birth, identity document number (collected once during account verification)

Payment data

Bank account or e-wallet identifier, deposit/withdrawal history, transaction amounts and dates (retained for 7 years per regulation)

Usage data

IP address, device identifiers, pages visited, time spent, bets placed, games played (retained for 2 years)

Cookies

Session ID, language preference, login state, analytics tags (expires after 12 months or when you clear browser cache)

We collect data about your interactions with jntwin. If you contact our support team, we record your messages, our replies, and any attachments. If you report a technical issue (e.g., a live-dealer table that failed to load, a slot game settlement that seemed incorrect), we log the timestamp, game details, and your account activity around that time to investigate.

We may collect third-party data from fraud-prevention vendors to verify your identity and detect suspicious account activity. For example, if you attempt to deposit from a Jakarta IP address but your registered location is Surabaya, we may request additional verification. These checks help us protect both your account and our platform from unauthorized access.

How we use your data and our jntwin commitments

We use your data to provide jntwin services: creating your account, processing deposits and withdrawals, settling your bets on Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports, and other markets, and delivering our live-dealer tables and slot games. We use payment data to reconcile transactions and prevent duplicate withdrawals.

We use your data to protect jntwin and its users. We run fraud checks, monitor for account takeovers, and flag unusual betting patterns (e.g., placing contradictory bets to guarantee a profit) that may violate our terms. We share your IP address and device identifiers with fraud-prevention partners to cross-check against known risky accounts.

We use your data to comply with law. We retain payment records for 7 years (as required by Indonesian financial regulations), share transaction data with financial intelligence units if requested by court order, and cooperate with law-enforcement investigations. We do not volunteer information; we respond only to lawful requests with proper legal backing.

Our data security practices

We encrypt your data in transit (HTTPS/TLS) and at rest (AES-256 encryption for sensitive fields). Our servers use firewalls, intrusion-detection systems, and regular security audits. We limit data access to employees and contractors who need it for their roles; all staff sign confidentiality agreements. We conduct annual penetration testing to identify and fix vulnerabilities.

We implement multi-factor authentication for your account. When you log in to jntwin from a new device, we may send a verification code to your email or phone. This prevents unauthorized access even if someone obtains your password. You can enable or disable this feature in your account security settings.

We cannot guarantee absolute security. If a breach occurs, we will notify affected users within 72 hours and provide guidance on protecting yourselves (e.g., password reset, account monitoring). We maintain cyber-liability insurance to cover recovery costs.

Your rights regarding your jntwin data

You have the right to access your data. Log in to your jntwin account and view your profile, transaction history, and settings. If you want a complete data export, contact our support team; we will provide it within 30 days in a machine-readable format.

You have the right to correct inaccurate data. If your registered name or email is wrong, update it in your account settings or contact support. We will correct it within 7 days.

You have the right to delete your data, subject to legal retention limits. We can delete your profile and browsing history, but we must retain payment records for 7 years (per financial regulation) and bet history for 2 years (per gaming compliance). After those periods, we delete the data permanently. To request deletion, contact support and we will process it within 30 days.

• 1
  Access your dataRight 1

  Log in to jntwin and review your profile, transactions, and account settings anytime.

• 2
  Correct inaccuraciesRight 2

  Update your name, email, or phone in account settings, or contact support for assistance.

• 3
  Export your dataRight 3

  Request a complete data export from support; we deliver it within 30 days in CSV or JSON format.

• 4
  Delete your accountRight 4

  Request account deletion; we remove non-retained data within 30 days while keeping payment records per regulation.

Cookies and tracking on jntwin

We use session cookies to keep you logged in to jntwin. These expire when you close your browser or manually log out. We use persistent cookies (lasting up to 12 months) to remember your language preference, dark-mode setting, and notification choices so jntwin recognizes you on your next visit.

We use analytics cookies to understand how users interact with our sportsbook, live-dealer tables, and slot games. These cookies track which pages you visit, how long you stay, and which features you use. We use this data to improve jntwin's performance and user experience. We do not use this data to identify you personally; it is aggregated across all users.

You can control cookies via your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies (set by jntwin), or manage cookies per-domain. Blocking cookies may impair jntwin's functionality — for example, you may be logged out more frequently or unable to save your language preference.

Third-party processors and data transfers

We share your data with payment processors (Stripe, Midtrans, or regional partners) to process DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank-transfer deposits and withdrawals. We share your data with fraud-prevention vendors to run identity and security checks. We may share anonymized (non-identifiable) data with analytics providers to understand platform trends.

Our servers may sit outside your jurisdiction. We may store data in data centres in Singapore, Australia, or other regions. We apply equivalent security and privacy standards regardless of location. If you have concerns about international data transfers, contact our support team.

Contact us about privacy

If you have questions about how we handle your data, wish to exercise your privacy rights, or want to report a privacy concern, contact us via our jntwin app live-chat feature (response time subject to verification during business hours) or email [email protected]. We respond to all privacy requests within 30 days. If you believe we have violated your rights, you may lodge a complaint with your local data-protection authority.

We update this privacy notice periodically to reflect changes in our practices or legal requirements. We notify you of material changes via email or in-app notification. Your continued use of jntwin after updates take effect constitutes your acceptance of the updated notice.